CliqStudios

The vanity that was installed started chipping all over the place. When i emailed customer service they basically said sorry but we are not going to do anything about your vanity that is falling apart. Terrible.

They were great until I paid. After that?

They basically told me to pound sand. After weeks and weeks and weeks, THEY sent a kitchen full of espresso cabinets and one white one.
There wasn’t a single person who questioned this? I cant say they never pay attention, I can only say they clearly didn’t pay much attention to my order.
I told them I had hired a company to install everything and I would have to hire a second crew to place the replacement base cabinet (it was part of the island with a slab of granite on top). Their response?

They basically blamed me for believing them when they said the cabinets would delivered. There wasnt an issue with weather, or any other plausible excuse.
Hoping to finish my kitchen, I called and asked if they could send a pint of matching stain, and I would do it myself. The answer? No.
I was told (again) when I would receive the replacement cabinet , but I’m still waiting.
I thought I was saving a few thousand by going with an online company.

The initial bid was significantly less, but it quickly went from 3,900 to 5,000 and eventually over 6,000. When I calculated the final cost (coupled with hiring a new crew) I didn’t save a red cent.
Instead of hiring an accountable, local, business person I ended up with a faceless telephone voice that basically couldn’t care less.

My husband and I placed an order with Cliq Studios on April 17, 2019. We were told that we would have the cabinets in 4-6 weeks, but it took 8 weeks until our delivery arrived.

We ordered 14 cabinets and TEN of them arrived with substantial damage. In the beginning, Cliq customer service was great, they worked with us to expedite a replacement order and they sent 10 new cabinets. This took another 3 weeks, but I was satisfied that the company was willing to remedy their mistake and I assumed this was just some out of the ordinary shipping fluke. It was tough to postpone our project and live without a kitchen while our house sat in disarray for an additional 3 weeks, but we made it.

The replacement shipment of cabinets arrived on July 7th...and ALL TEN were significantly damaged; joint separation, scratches, scuffs, chips, paint flaws, cracks, etc. At this point, I was at a loss. It was clear to me that the experience we had with the first shipment was not a fluke. At this point, I was upset.

We planned to have our project completed at this point, but we only had 4 undamaged cabinets. I emailed customer service again, sending new documentation and photos classified according to item number (this was the second time around). Taking inventory, inspecting each cabinet, photographing, saving, organizing by item number and then emailing is also very time consuming...and now I've done it twice. Mind you I am still living with my kitchen in my dining room, all of my kitchen materials stored in the living room and now 20 broken cabinets and another 3-4 week delay.

Fast forward to August 1st, now 2 months behind the completion date I was expecting, 10 replacement cabinets arrive, 5 are damaged. Though 50% is a better outcome than the previous 2 shipments, it's still an F. I contacted Cliq again and said I need a partial refund due to the fact that our project has been delayed by months and we have been living without a kitchen due to the incompetence of their shipping procedures. Customer service sidestepped my partial refund statement and assured me they wanted to make things right for me and my husband by getting our remaining 4 cabinets (and 3 new drawers for a damaged base) to us in tact.

This takes us to August 16th when 4 cabinets and no drawers (must've forgot about those) arrived on our driveway. Guess what? ALL FOUR WERE DAMAGED. Now I'm upset, the stress of not having a kitchen for months and still not having my order is wearing on myself and my husband.

Again, I reach out to customer service with more documentation and photographs of damaged cabinets. I get an apology and am told by phone that it's time for a refund...to this statement, I agree 100%. I thought for certain that we would be refunded for the 10 damaged cabinets, simply because this company has caused our project to be delayed by months; MONTHS with no kitchen, months of taking on extra expenses to eat takeout for every meal throughout the entire summer, months of our project being at a standstill, not being able to move forward with our kitchen. Thank goodness my crew is my husband and brother-in-law, can you imagine if I was paying a contractor to do the installation?

So yes, I assumed we were being refunded for the 10 damaged cabinets because we received 4 shipments at this point and we only had 6/10, really 5/10 if you count the drawers that were never sent for the damaged base cabinet, but this was not the case. We were only being refunded for the 4 cabinets that are still missing. When I found out we were only getting a refund for 4 cabinets, I reached out to customer service, yet again because I felt as though our patience had been completely taken advantage of. I sent an email that said, "After our phone conversation and talking this over with Jon, I just don't feel as though a refund for 4 cabinets is adequate.

By the time we receive our 5th and hopefully final shipment, we will be nearing the 5 month mark, which basically is a half of a year without a kitchen. I have been patient and respectful throughout this entire nightmare, I haven't yelled or carried on like I know many people do. That's not my style. I know you want to make this right for us and at this point, the only way to do that is to ensure these final 4 cabinets make it to us without damage and to give us a fair refund, which I believe would be for the 10 replacement cabinets." Of course, I was quickly told no, a refund for 4 cabinets is all we will see and at this point in my kitchen nightmare, my final 4 cabinets were supposed to arrive September 10th, but today’s the 16th of September and still no cabinets in sight, which means 5 months since my initial order.

I can only hope the 4 cabinets will arrive in tact and I can be finished with this company.

I highly advise you go with another company, do not put yourself through the stress and frustration that we have. Hopefully our kitchen will be finished before we reach the 6 month mark.

We recently did a gut renovation of our new home. Choosing Cliqstudios was the worst decision we made.

Their complete lack of quality control on cabinet production, our designer's lack of expertise and the worst customer service I've encountered in the US created a time delay in our project, thus creating extra cost, which they did not cover.

After receiving our first batch of cabinets, every single piece had a problem and had to be replaced. After seeing the poor quality, we did not want to continue with Cliqstudios, but had no choice but to continue because of their return policy requiring us to pay for return shipping for all the cabinets.

The customer service was shockingly poor, up to the top of the department, Jill. Their handling of all the issues related to our order was borderline fraudulent and we considered notifying the BBB.

Our second batch of cabinets took longer to arrive than the estimated "expedited" window provided and they were of similar quality, but we had to move forward with our project and install them anyways. They are already chipping all over after moving in 6 weeks ago.

The paint job is very poor. Our contractor's feedback was that the instructions were almost nonexistent and they are some of the worst quality cabinets he's worked with.

We are still waiting for a fourth cabinet door that came damaged, then warped, then they sent the wrong size and now have to reorder again.

This is almost 6 months after our cabinet order was placed.

Our designer, Sarah, ordered a wrong piece and and instead of the customer service dept working directly with her to get the correct piece ordered, we had to track her down over several days and many phone calls and emails and basically begged her to take care of this for us. Customer service's response was that she wasn't answering their emails and that it was our problem.

First the positive(s), the design process was simple and of very good quality. Similarly, customer service is very empathetic and apologetic to the failures of the company.

Finally, the company does use better materials to build its cabinets.

With that said, the quality of the build and the finishing lacks in comparison with competitors that provide solid wood cabinets with dovetail and soft-close.

We purchase all cabinets for our kitchen, laundry and bar/dining areas with CliqStudio in May 2019. The product arrived within the expected timeframe, however, several items came broken, missing parts, not square and/or not finished.

Customer service was prompt to open a case, and mentioned it would be prioritized (still took over 5 weeks to fulfill the initial complaint).

During this time, we received several small batches for different items (drawers, front, mechanicals, doors, and full cabinet) some of which arrived broken a second time.

At this moment, 07/30/19, we are over 7 weeks delayed, still don't have the cabinets fully installed and have to spend significantly more on additional visits from different contractors (installer/fixer, plumber, electrician, and granite) due to the lack of quality from their production.

I'm happy for the people that had a different experience than I had, but I do not plan to use this company in the future. It costs me way less to pay a bit more to have any project done right the first time.