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8 comments

I am a small remodeling contractor and I have used CliqStudios on two kitchen remodel projects. The first remodel went well.

The design was accurate and everything on the order arrived on time. One cabinet door, one drawer front and one drawer box had to be replaced due to damage. The replacements were shipped overnight and arrived within a few days. The second remodel project was very different.

Although the design was accurate, everything else went very wrong. Upon arrival, four cabinets and all the light rail moulding was missing. Multiple cabinet doors, two more cabinets and both fridge side panels had cracks, splits, paint blemishes and marring that only could have occurred at the factory. It took a week to process the claim, two more weeks to produce the replacements and another week to ship.

When this shipment arrived, there was similar damage to these pieces. Again, I had to endure the long process to get replacements. Once again, this second round of replacement pieces had damages.

At this point, I was so far behind schedule, I had to cobble some things together in a way that the damage could not be seen after installation. I like the company designers and the products, but the absolute lack of proper quality control and inability to expedite replacement orders hinders my company to the point that the affordability is lost.

Product or Service Mentioned: Cliqstudios Dayton Cabinet.

Reason of review: Damaged or defective.

Monetary Loss: $5000.

Preferred solution: Full refund.

I liked: Designers, Cabinet construction, Color selection.

I didn't like: Issue resolution and product replacement, Customer service, Way i was treated.

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Anonymous
#1448078

Wow.. I WAS considering using Cliq for my new kitchen remodel, but now I'm going to look elsewhere... Classic Chinese quality control...

CliqStudios
#1418701
CliqStudios Verified Representative

Hello Mr. Fallert:

Very sorry to hear about the multiple time we have disappointed you.

We'd like to try and make things right. Our Customer Service folks have tried contacting you several times over the past two weeks with no luck.

Please give us a call at 612-425-2725 or send an email to customerservice@cliqstudios.com.

Anonymous
to CliqStudios #1419035

For clarification, Julie from CliqStudios has reached out to me only once, not several times. In her voicemail, the only offer made was to see if corrections could be made to the kitchen remodel I was working on.

Certainly you must realize that, as a contractor, I have a budget and a timeline that my clients typically expect me to honor. After weeks of delays and subsequent damages (to the cabinets and my reputation) I no longer had much of a choice as to how to move forward. I was forced to physically repair several cabinet boxes and doors from three different shipments in order to complete the kitchen remodel. I had to selectively cut out sections of the base moulding and crown (both being replaced once), which left barely enough to complete all the trim work.

I have a friend that is entertaining using CliqStudios due to the price. I have warned them of the potential issues. When my friend asked the CliqStudios representative about these issues, it was explained to her that my last kitchen remodel was performed during a time when Cliq was trying to expand. Apparently, the seasoned employees were so overworked and underpaid that they walked out.

This left my entire production run to be performed by unqualified workers. If true, then shame on you for allowing inferior product to leave the warehouse. I understand that most of the aforementioned employees have returned under a new contract, but that is little solace towards my predicament. In the end, it was woefully unaffordable for me to use Cliq on that project.

If you wish to compensate me for the losses I incurred, then I'm all ears. Otherwise, I will continue on with the new cabinet supplier I found.

Anonymous
to Bill Fallert #1425912

I am in the same situation as you are describing. We are in the middle of a full kitchen remodel and as my contractor has been unpackaging all of the cabinets (there are a lot), he keeps finding dents, chips and cracks...

Not to mention all the GLUE that is oozing out of all the seams of our Cherry Russet with glass inserts. We are also missing a lot of trim pieces and they sent cabinets that were finished on the wrong ends and not finished on the end that was supposed to be. The list I have for CliqStudios is overwhelming for replacement cabinets, pieces, etc.

Like you, my contractor is talking about also trying to use as much of the extra materials he has to try and repair damage that he can.

But some of the cabinet fronts literally look like someone dropped them or scraped them against something metal or concrete, and that he cannot fix. It is clearly carelessness in the warehouse and quality control is non existent. For something that is such an expensive, exciting and time consuming endeavor, I couldn't be more disappointed and disenchanted at the thought of having to deal with this whole mess and get replacements pieces. We were so excited until we started unpacking boxes and realized what a major setback this was going to be for our kitchen.

I don't know if I would recommend them. I guess it will depend on how this next process goes dealing with getting replacements in a timely manner.

Such a shame because the designer we worked with was so great and fun to deal with up front.

But it sounds like the back side is far less helpful. We shall see.

Anonymous
to Bill Fallert #1470053

Mr. Fallert, my wife and I are in the process of remodeling our kitchen and are considering CliqStudios.

Your experience has introduced great doubt on whether or not I should use them. Can you share with me the name of the new cabinet supplier that you are considering?

And, how has your experience been with them? I may be reached at: ozfernandez@bellsouth.netThank you!

bkfallert_49
to OzzieF #1511030

Ozzie,Sorry for the late response, but I did not receive notification that you had reached out to me. I have not found another online supplier of cabinets as of late.

However, I have been researching RTA cabinetry and ordered some from Barker Cabinets. Barker produces a very high quality cabinet line. The construction of the cabinetry is great and they are only one of three lines that I found to be worthy of purchasing. The cabinets I ordered were lacquer sprayed in a color the client chose.

As far as assembled & finished cabinetry, I am working with a local company that offers three cabinet lines from family-owned manufacturers. The price point is higher, but the quality is great.

If you have moved forward with your remodel and found a worthy supplier, please share your experience. Thanks.

Anonymous
to Bill Fallert #1535081

May I ask who the new cabinet supplier is that you found?

Anonymous
to Kamarlee #1536800

I am working with McIntyre Millwork here in St. Louis, MO. They carry Wood Harbor and March cabinetry lines.

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