I am a small remodeling contractor and I have used CliqStudios on two kitchen remodel projects. The first remodel went well.
The design was accurate and everything on the order arrived on time. One cabinet door, one drawer front and one drawer box had to be replaced due to damage. The replacements were shipped overnight and arrived within a few days. The second remodel project was very different.
Although the design was accurate, everything else went very wrong. Upon arrival, four cabinets and all the light rail moulding was missing. Multiple cabinet doors, two more cabinets and both fridge side panels had cracks, splits, paint blemishes and marring that only could have occurred at the factory. It took a week to process the claim, two more weeks to produce the replacements and another week to ship.
When this shipment arrived, there was similar damage to these pieces. Again, I had to endure the long process to get replacements. Once again, this second round of replacement pieces had damages.
At this point, I was so far behind schedule, I had to cobble some things together in a way that the damage could not be seen after installation. I like the company designers and the products, but the absolute lack of proper quality control and inability to expedite replacement orders hinders my company to the point that the affordability is lost.
Product or Service Mentioned: Cliqstudios Dayton Cabinet.
Reason of review: Damaged or defective.
Monetary Loss: $5000.
Preferred solution: Full refund.
I liked: Designers, Cabinet construction, Color selection.
I didn't like: Issue resolution and product replacement, Customer service, Way i was treated.