CliqStudios
Reviews and Complaints
Save Your Time and Headaches and Go Elsewhere
Quality:
White Paint finish is very thin and unsmooth, not at all like the samples sent to you. Very "home spray-painted" looking.
Lots of little dings and dents both on exterior and interiors of cabinets.
Lazy Susan corner cabinet: the shelf-support pins are too short to catch and hold the shelves up. Had to find other pins at Home Depot to make it work.
Slide-out Trash Cabinet and Spice Rack cabinets: Doors don't stay shut and roll out. I called the OEM company who makes these, that Cliq purchases and then installs themselves,and the OEM said they were installed improperly and we had to re-do it ourselves.
Customer Service:
Terrible, period.
If the only reason you should avoid doing any business with this company is their completely unacceptable very low level of customer service. This should put them out of business, and it will one day.
Was missing pieces to our order, reported it, and was told they would be produced and shipped, in the standard shipping time. So we waited another 6 weeks to get our missing parts, which was THEIR fault. They did not expedite the order production, nor the shipping method, which is by the way the slowest, cheapeast, circuitous truck transit that they can find. AND THEN, they say because they use this shipment method they have no way to track it or provide an ETA.
Honestly, I can go on and on, but when I say I've lost many nights of sleep fuming at the rude and seriously lacking customer service and poor product quality, I can only give you my strongest warning to not do business with this company, and pay a little more elsewhere, and be happy.
- Designer who they ironically fired
- Designer who was ironically fired
- Product quality
- Way i was treated
- Customer service
Cliqstudios Shipping Service Review
Vendor will not provde correct touch up paint
I bought a very large and expensive kitchen from Cliq. The cabinets are installed and fine however the touch up piant they provided is not correct and looks horrible. I asked them for correct paint and they said they do not have it. Additionally, they will nto give me the paint code for their cabinets. If you are spending 8-10k on cbainets this should not happen.
I have called them several times to resolve and each time they give me zero assistance.
I will not be doing any future business with this firm again.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Ypsilanti, MichiganCliqstudios Customer Care Review from Ypsilanti, Michigan
Cliqstudios Cabinet Review
Lost and damaged cabinets
- Issue resolution and product replacement
Cliqstudios Cabinet Review
Poor quality
I did a complete remodel of our kitchen and went with this company based on recommendations from my contractor. After living with this kitchen for a year, I am sick about the quality of these cabinets.
They seem flimsy, the finish is not holding up, and I'm generally dissatisfied with the installation. Several mistakes were made in the design which resulted in cabinets hitting each other when opened. Some adjacent doors cannot be opened at the same time. Wall cabinets were not centered which causes some doors to scrape against each other.
The hinges are not holding up. Several drawers are lopsided.
They were supposedly "fixed" by the installer but are right back where they were to begin with. I wish I had gone with a local cabinet dealer!
CHIPPED CABINETS, WARPED DOORS
I ORDERED KITCHEN CABINETS FROM CLIQ STUDIOS. I USED ONE OF THEIR DESIGNERS.
4 MISTAKES, 2 I CAUGHT IN TIME FOR CHANGES, OTHER 2 I DID NOT. RECEIVED END CABINET WITHOUT THE FINISHED END PANEL, THEY DID SEND PANEL, BUT IT WAS DIFFICULT TO GLUE AND CLAMP FOR A DECENT FIT AND LOOK. RECEIVED A CABINET FOR ABOVE THE FRIDGE THAT CLEARLY WOULD NOT FIT UNLESS YOU HAVE A DORM SIZED FRIDGE. I HAD TO PAY 200.00 TO RETURN AND EVEN AFTER SEVERAL PHOTOS SHOWING THIS CABINET CLEARLY WOULD NOT FIT, I HAD TO PAY A 25% RESTOCK FEE.
THIS IS VERY POOR CUSTOMER SERVICE.
CHIPS IN PAINT WERE BLAMED ON THE INSTALL AND WARPED DOORS WILL NOT BE REPLACED FOR 1 YEAR, CABINETS HAVE TO GO THROUGH A HEATING AND COOLING SEASON. VERY INCONVENIENT AND WOULD NOT ORDER OR RECOMMEND.
Preferred solution: Full refund
Great Service, Great Prices
- Cabinet quality
Cliqstudios Cabinet Review
Didn't get the size cabinets that I asked for
Although I emailed the "designer" a scale drawing of my kitchen area with dimensions, and also emailed the dimensions of the cupboards I wanted, the "designer" argued with me every step of the way and ultimately sent what SHE wanted me to have rather than what I had told her I wanted. As a result, I lost 8 cubic feet of storage space. It would have been more, but they sent me one REPLACEMENT cupboard at no charge that gave me 2.875 cu feet. Otherwise I would have lost 10.875 cubic feet of storage space. They did not charge for the replacement and let me keep the original cupboard.
I am ok with the quality of the cupboards, but not with the Designer Service. I was out when my contractor began installing the cupboards and didn't realize that Julia had changed my order without consulting me. Had I been home, I would have seen that what I received was not what I ordered and could have returned it and been without a kitchen for another 3 weeks while they re-built the order to MY specifications. Once installed, there are no returns, even if they sent the wrong items.
My loss is not in money, but in storage space and I cannot afford to get new cabinets, again.
If you want to order from this company, keep a sharp eye on your designer and don't assume you will get what you asked for, if you get Julia.
CliqStudios - Paint Review from Fremont, California
Cliq is Chinese, make no mistake about it! ''Assembled'' in the US is imported.
They use poor quality hardware, import no name brand, of course.The plywood contains internal voids and is far from being formaldehyde free. The white paint will NOT pass basic wear and tear tests. Try putting mustard, ketchup, blueberries, or greasy fingers from changing the oil in the car.
It won't clean off without using abrasives. Looks like *** and a waste of money.
Love Our New Kitchen Cabinets from CliqStudios
We purchased Dayton White painted cabinets from CliqStudios for our kitchen remodel back in April. I'll admit I was more than nervous about making such a large purchase online but am glad we did because my husband and I could not be happier. Our new cabinets look amazing and we receive a ton of compliments on them.
When the cabinets arrives, there were a few dings on some of the boxes but were packaged well, so there was no damage. We are going to use the money we saved to remodel our bathroom and will absolutely be using Cliq Studios again.
I'm surprised to see some of the other comments as that was not our experience at all.
- Cabinet quality
- Savings
no problems
I have just ordered my 3rd set of cabinets . the 1st two went as planned .
I'm a small contractor and have found the cabinets a decent product for what you pay ! I found there staff to be helpful and there 3d design tool help my customer's envision their layouts.
the web page is easy to navigate and is great for showing your customers the cost difference between both designs and products choices . I'm relay dumb founded when I read some of these reviews (you sign off on color and design all along the way how you would end up with wrong color ??)
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Hello. I'm Joy at CliqStudios and I am so sorry to hear that you've had a terrible experience.
If you still have open issues with your kitchen, then I'd like to ask for another chance to make this right. If your kitchen is finished and you've settled in, I would still appreciate the opportunity to learn from your experience. If you'd be willing, it would be great if you'd give me a call and let's walk through what happened and talk about how we can do a better job in the future. Call our design center at 1-888-350-1242 and ask to be transferred over to Joy.
I look forward to hearing from you.
best regards...