Zahraa Dld

Save Your Time and Headaches and Go Elsewhere

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Quality:

White Paint finish is very thin and unsmooth, not at all like the samples sent to you. Very "home spray-painted" looking.

Lots of little dings and dents both on exterior and interiors of cabinets.

Lazy Susan corner cabinet: the shelf-support pins are too short to catch and hold the shelves up. Had to find other pins at Home Depot to make it work.

Slide-out Trash Cabinet and Spice Rack cabinets: Doors don't stay shut and roll out. I called the OEM company who makes these, that Cliq purchases and then installs themselves,and the OEM said they were installed improperly and we had to re-do it ourselves.

Customer Service:

Terrible, period.

If the only reason you should avoid doing any business with this company is their completely unacceptable very low level of customer service. This should put them out of business, and it will one day.

Was missing pieces to our order, reported it, and was told they would be produced and shipped, in the standard shipping time. So we waited another 6 weeks to get our missing parts, which was THEIR fault. They did not expedite the order production, nor the shipping method, which is by the way the slowest, cheapeast, circuitous truck transit that they can find. AND THEN, they say because they use this shipment method they have no way to track it or provide an ETA.

Honestly, I can go on and on, but when I say I've lost many nights of sleep fuming at the rude and seriously lacking customer service and poor product quality, I can only give you my strongest warning to not do business with this company, and pay a little more elsewhere, and be happy.

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Loss:
$1500
Pros:
  • Designer who they ironically fired
  • Designer who was ironically fired
Cons:
  • Product quality
  • Way i was treated
  • Customer service
Reason of review:
Poor customer service
1 comment
CliqStudios

Hello. I'm Joy at CliqStudios and I am so sorry to hear that you've had a terrible experience.

If you still have open issues with your kitchen, then I'd like to ask for another chance to make this right. If your kitchen is finished and you've settled in, I would still appreciate the opportunity to learn from your experience. If you'd be willing, it would be great if you'd give me a call and let's walk through what happened and talk about how we can do a better job in the future. Call our design center at 1-888-350-1242 and ask to be transferred over to Joy.

I look forward to hearing from you.

best regards...

Anonymous

Cliqstudios Shipping Service Review

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Shipping costs ridiculous! If you need a small item added or forgot trim, etc. costs $250! Should have a better system for existing customers.
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Reason of review:
Pricing issue
Anonymous
map-marker New York, United States

Vendor will not provde correct touch up paint

I bought a very large and expensive kitchen from Cliq. The cabinets are installed and fine however the touch up piant they provided is not correct and looks horrible. I asked them for correct paint and they said they do not have it. Additionally, they will nto give me the paint code for their cabinets. If you are spending 8-10k on cbainets this should not happen.

I have called them several times to resolve and each time they give me zero assistance.

I will not be doing any future business with this firm again.

View full review
Loss:
$3000
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

2 comments
CliqStudios

Hello this is Brian with CliqStudios. Can you please email socialmedia@cliqstudios.com or fill out the following form so we can provide you with additional touch up paint?

The form can be found here: http://www.cliqstudios.com/return-authorization-request-form/. We look forward to hearing from you.

Guest
reply icon Replying to comment of CliqStudios

I work there, none of the touch up kits ever match

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Brittan Lfx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Ypsilanti, Michigan

Cliqstudios Customer Care Review from Ypsilanti, Michigan

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We ordered our cabinets in April... they finally showed up in June. I emailed with a designer about a change on finished sides that I needed for 2 weeks, she assured me that the changes had been made... She did Nothing! I admit I originally requested the left side finished, but quickly realized i actually needed the right side instead. The cabinets are nice, however there are many problems with them.. cracks from hardware being attached, broken veneer etc. All of that was easily fixed or hidden though. My biggest complaint however is the lack of customer service, why email for 2 weeks if nothing is going to be changed?!? Waste of time.
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Reason of review:
Poor customer service
1 comment
CliqStudios

Hello this is Brian with CliqStudios and I’m sorry you weren’t happy with your Cliq experience. If you still have open issues, we would appreciate the opportunity to make it right.

You can email socialmedia@cliqstudios.com or you can fill out a form here: http://www.cliqstudios.com/return-authorization-request-form/.

If you’ve settled all of your issues, we would still like to hear from you so we can avoid similar issues in the future. Please email socialmedia@cliqstudios.com, we look forward to hearing from you.

Anonymous

Cliqstudios Cabinet Review

I am a professional cabinet installer. I was asked to take over and installation for a Nother contractor who wouldn't do the job. These are the worst quality cabinets I have seen in a long time. The finish is horrible the cabinets are flimsy and out of square don't waste your time
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Reason of review:
Bad quality
Anonymous
map-marker Kerhonkson, New York

Lost and damaged cabinets

I ordered my cabinets through your company for one of my clients kitchen after someone recommended your company. At first the designers where good service, costumer service was good as well, they want you to pay upfront, with out knowing that they have problem started with shipping, I did not receive the full order, and 2 cabinets where broken. My client is so mad, she paid in full for these cabinets and it was incomplete and broken. I don't think people should have to pay in full for a produce that is not delivered completely and not broken. The quality is good, but delivery is REAL BAD.
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Loss:
$5734
Cons:
  • Issue resolution and product replacement
Reason of review:
Problem with delivery
2 comments
Guest

wood is not "treated" with formaldehyde. It's in urea adhesives. It's rare to have formaldehyde in anything imported or domestic now.

CliqStudios

Hello this is Brian with CliqStudios and I’m sorry that you weren’t happy with the experience. If you still have open issues with your kitchen, we would like the opportunity to make this right with you.

You can send an email to socialmedia@cliqstudios.com or you can fill out the form here: http://www.cliqstudios.com/return-authorization-request-form/ If you are settled in your new kitchen we would still like to hear from you so we can avoid these issues in the future.

You can email the same email address. We look forward to hearing from you.

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Anonymous
map-marker Fredericksburg, Virginia

Cliqstudios Cabinet Review

I have been remodeling for 30 years and installed my first CliqStudio kitchen. They are junk the bottom of the barrel cabinets not worth the discount or the 4-6 week lead time. There marketing is very deceiving, your better off going to Home Depot or Lowes and ordering Kraftmaid cabinets and waiting 4-6 weeks. Sorry but that's my true honest opinion!
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Reason of review:
Bad quality
Anonymous
map-marker New Castle, Delaware

Poor quality

I did a complete remodel of our kitchen and went with this company based on recommendations from my contractor. After living with this kitchen for a year, I am sick about the quality of these cabinets.

They seem flimsy, the finish is not holding up, and I'm generally dissatisfied with the installation. Several mistakes were made in the design which resulted in cabinets hitting each other when opened. Some adjacent doors cannot be opened at the same time. Wall cabinets were not centered which causes some doors to scrape against each other.

The hinges are not holding up. Several drawers are lopsided.

They were supposedly "fixed" by the installer but are right back where they were to begin with. I wish I had gone with a local cabinet dealer!

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Reason of review:
Bad quality
3 comments
Guest

Your issues sound like whoever installed them messed up. clip Studios does not install cabinets so if they are lopsided or hung incorrectly, talk to whoever installed them.

Guest

did you work with their designers to create the kitchen?

Guest

Your complaint seems to be more about the installation not the actual cabinets. Your review should center on the cabinets not the *** that installed them improperly.

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Anonymous
map-marker Janesville, Wisconsin

CHIPPED CABINETS, WARPED DOORS

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I ORDERED KITCHEN CABINETS FROM CLIQ STUDIOS. I USED ONE OF THEIR DESIGNERS.

4 MISTAKES, 2 I CAUGHT IN TIME FOR CHANGES, OTHER 2 I DID NOT. RECEIVED END CABINET WITHOUT THE FINISHED END PANEL, THEY DID SEND PANEL, BUT IT WAS DIFFICULT TO GLUE AND CLAMP FOR A DECENT FIT AND LOOK. RECEIVED A CABINET FOR ABOVE THE FRIDGE THAT CLEARLY WOULD NOT FIT UNLESS YOU HAVE A DORM SIZED FRIDGE. I HAD TO PAY 200.00 TO RETURN AND EVEN AFTER SEVERAL PHOTOS SHOWING THIS CABINET CLEARLY WOULD NOT FIT, I HAD TO PAY A 25% RESTOCK FEE.

THIS IS VERY POOR CUSTOMER SERVICE.

CHIPS IN PAINT WERE BLAMED ON THE INSTALL AND WARPED DOORS WILL NOT BE REPLACED FOR 1 YEAR, CABINETS HAVE TO GO THROUGH A HEATING AND COOLING SEASON. VERY INCONVENIENT AND WOULD NOT ORDER OR RECOMMEND.

View full review
Loss:
$685
Reason of review:
customer service, bad quality, damaged or defective, order issue

Preferred solution: Full refund

3 comments
Guest

If you do not know what are you exactly doing get somebody to help you with the layout. I am using this company over 6 years so far best product for the price.

Service is great. Lock off experience installer is a problem and can not be blamed on the designer siting on the chair miles away from the construction site Hello !!??

I finished multiple projects without single problem.

Just finished project the owner used Kraft-maid cabinets and result was disaster since the cabinetry was ordered by totally useless architect (family related expert). ( I had to rebuild 3 cabinets completely and two other did not line up after the adjustment)

Guest
reply icon Replying to comment of Guest-1126497

You seem to have a nasty response to everyone who does not have a positive experience. Who the heck are you? Your responses does not make someone want to use this product.

Guest
reply icon Replying to comment of Guest-1126497

You obviously have nothing better to do than to spend your time reading through all the reviews of those who have been dissatisfied with their experience with cliqstudios and then write a condescending comment. What is you point?

Do you work for cliqstudios? People who have done business with cliqstudios have a right to express their opinion. For better or worse, it is THEIR experience! I came here looking to get info.

that might help me in making my decision whether to do business with cliqstudios or not and reading about other people's experiences has been helpful.

You're comments, on the other hand, are just annoying. Your time might be better spent working to improve your english/grammar.

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Anonymous
map-marker Pass Christian, Mississippi

Great Service, Great Prices

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As a small contractor, I've used CliqStudios in several bath and kitchen renovations. Because of the great customer service, quality and prices, I just used CliqStudio cabinets in the kitchen and 3 baths of the house I built for myself. The 3-D renderings helped my clients (and me) visualize what the new kitchen/bath would look like. They also were very helpful in laying out the cabinets for installation. When tweaks were needed, I never waited more than 1/2 a day (oftentimes just a couple of hours). Although I've been doing renovations for 20 years, I of course made mistakes. The designer at CliqStudios always caught my mistakes in the design and ordering processes. In sum, I highly recommend them.
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Pros:
  • Cabinet quality
Reason of review:
Fair pricing
Anonymous
map-marker Traverse City, Michigan

Cliqstudios Cabinet Review

When you buy Chinese cabinets you get what you pay for so dont expect anything more. But hey, they're cheap right.
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Reason of review:
Bad quality
Anonymous

Didn't get the size cabinets that I asked for

Although I emailed the "designer" a scale drawing of my kitchen area with dimensions, and also emailed the dimensions of the cupboards I wanted, the "designer" argued with me every step of the way and ultimately sent what SHE wanted me to have rather than what I had told her I wanted. As a result, I lost 8 cubic feet of storage space. It would have been more, but they sent me one REPLACEMENT cupboard at no charge that gave me 2.875 cu feet. Otherwise I would have lost 10.875 cubic feet of storage space. They did not charge for the replacement and let me keep the original cupboard.

I am ok with the quality of the cupboards, but not with the Designer Service. I was out when my contractor began installing the cupboards and didn't realize that Julia had changed my order without consulting me. Had I been home, I would have seen that what I received was not what I ordered and could have returned it and been without a kitchen for another 3 weeks while they re-built the order to MY specifications. Once installed, there are no returns, even if they sent the wrong items.

My loss is not in money, but in storage space and I cannot afford to get new cabinets, again.

If you want to order from this company, keep a sharp eye on your designer and don't assume you will get what you asked for, if you get Julia.

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Anonymous
map-marker Fremont, California

CliqStudios - Paint Review from Fremont, California

Cliq is Chinese, make no mistake about it! ''Assembled'' in the US is imported.

They use poor quality hardware, import no name brand, of course.The plywood contains internal voids and is far from being formaldehyde free. The white paint will NOT pass basic wear and tear tests. Try putting mustard, ketchup, blueberries, or greasy fingers from changing the oil in the car.

It won't clean off without using abrasives. Looks like *** and a waste of money.

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Reason of review:
Bad quality
1 comment
Guest

Bro, haven't you heard of KCMA or CARB2 certifications? This company has those which account for the formaldehyde and quality standards.

Plus no *** is going to put all that *** on their cabinets and leave it there! Of course it will stain!

The cabinets come with a care guide that I found really helpful in keeping my cabinets in great shape... butt sore much?

Anonymous
map-marker Florida, United States

Love Our New Kitchen Cabinets from CliqStudios

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We purchased Dayton White painted cabinets from CliqStudios for our kitchen remodel back in April. I'll admit I was more than nervous about making such a large purchase online but am glad we did because my husband and I could not be happier. Our new cabinets look amazing and we receive a ton of compliments on them.

When the cabinets arrives, there were a few dings on some of the boxes but were packaged well, so there was no damage. We are going to use the money we saved to remodel our bathroom and will absolutely be using Cliq Studios again.

I'm surprised to see some of the other comments as that was not our experience at all.

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Pros:
  • Cabinet quality
  • Savings
Reason of review:
On time delivery
1 comment
Guest

I am professional contractor and I totally agree with you!!

As my father use to say who do not have it in his head has very strong legs. If you know what are you doing you are all set with the clicq studio designer.

If you are beginner get somebody experienced to oversee the layout and proposed design before placing an order.

Pay someone two or three hundred to help you or be cheap and pay for your mistake.

This is a kitchen not a garden babe.

Anonymous

no problems

I have just ordered my 3rd set of cabinets . the 1st two went as planned .

I'm a small contractor and have found the cabinets a decent product for what you pay ! I found there staff to be helpful and there 3d design tool help my customer's envision their layouts.

the web page is easy to navigate and is great for showing your customers the cost difference between both designs and products choices . I'm relay dumb founded when I read some of these reviews (you sign off on color and design all along the way how you would end up with wrong color ??)

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Reason of review:
Fair pricing
3 comments
Guest

I agree. I am contractor over 20 projects with this cabinets and so far best deal for the price.

Never had single problem expect to get it up into the building with oversize cabinetry.

So far what I read is written by people who had no experience and blaming own disability on the designer siting miles away. If you can not do it on your own get in contractor pay for his time to help you with the layout or pay for your own mistakes.

Do not expect high end cabinetry for the less then 1/2 market price.

Full plywood body structure Hello????

This is not MDF but wood/plywood we are talking here about the lowest posible price on the market for very good product.

Only *** can complain.

Guest
reply icon Replying to comment of Guest-1126504

People who have negative experiences with cliqstudios have a right to express their opinion. For better or worse, it is THEIR experience!

I came here looking to get info. that might help me in making my decision whether to do business with cliqstudios or not and reading about other people's experiences has been helpful.

By the way, the center panel on the painted door styles offered by cliqstudios is MDF! Know the product if your going to go so hard at defending it...

Guest
reply icon Replying to comment of Guest-1188411

Even custom cabinet makers are using MDF for cabinet door panels. MDF is dimensionally stable, which means the panels won't expand and contract, so you don't get the stain or paint lines that can result from the shrinkage of those panels. They also don't split or crack, as glued wood panels can.

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